Frequently Asked Questions
- SHIPPING -
Do you ship worldwide?
We ship to any location worldwide from the UK! Prices differ depending on the weight, quantity and size of your package. Please be aware that countries outside of the UK may have to pay custom fees on receipt of an order. This is the sole responsibility of the customer.
Our lip hybrids cannot be sold or distributed in Mainland China due to animal testing laws.
When will my order ship?
We post shipments twice a week. Please keep this in mind when ordering. Orders may take up to 7 days to process as stated in our shipping policy. We try to ship out your parcel as quickly as possible, and the above is a general guideline, shipping days may be more frequent or less frequent.
How long will my order take to arrive?
UK orders take 1 - 4 business days to ship. International orders may take up to 2/3 weeks to ship. This does not include our 7 day processing time. Your parcel may take longer to arrive during busier periods, such as Christmas.
Can I track my order?
Yes! just select this option at checkout. We offer this for International and Domestic customers and you will know exactly where your parcel is, and where it has been. Please ensure you send us your email + phone number to receive these updates.
- ABOUT THE BRAND -
Do you give freebies?
YES! All orders get at least 1 freebie, including Vegan sweets // soy wax melt samples. They also come with a business card, thank you card and any safety/care guides, as well as the ingredients listed for any products purchased.
Are you eco friendly?
Yes! We put our efforts in to ensuring our brand is as sustainable + eco friendly
Your order will be packed using biodegradable, compostable and recyclable components and all other components will be reuses to reduce waste. All packages are sealed with branded Kraft tape.We have a zero-waste policy when producing products, all leftover ingredients are used to create freebies for orders.
Our wax melt packaging is biodegradable and compostable cellophane, made from natural sources, this is not the same as plastic.
We encourage you to re-use and up cycle packaging you receive with your order instead of creating waste.
Why are some wax melts more expensive than others?
How we price any of our products depends on a few factors;
- Time taken to make ONE of the product
- Intricacy of the product. If it has more detail, it takes longer to make and more effort.
- Cost of Materials. (micas, fragrance oils, waxes, skincare oils, versagel base etc)
- Weight. If it weighs more, its costs more.
- ABOUT THE PRODUCTS -
What exactly is a lip hybrid, is it different to a lipgloss?
Our lip hybrids aren't your average high street lipgloss, they are skincare first, beauty second; which means they are made with ingredients that benefit your lip health! We like to describe our lip hybrids as a having the look of the gloss, with the feel/benefits of a balm, which comes from our organic argan and avocado oil + vegetable glycerin in the formula. This formula is never sticky, leaves no residue and has been proven to heal chapped lips in our customers.
How long does each lipgloss and wax melt last?
Our wax melts burn for 8 hours (per segment/piece burned) and should only be burned for 4 hours at a time. Our wax melts have a shelf life of 2 years. Keep wax melts in their packaging until they are ready to be used, this will stop the scent from dispersing. Keep wax melts away from sunlight and heat, as they will melt. Please read the care guide for melts here.
How long lip hybrids last will last depend on how often they are used, and how much. Our lipglosses have a shelf life of 16 months. Keep your lipgloss out of direct sunlight and in a cool place, this will ensure the shelf life, consistency and quality of your product stays optimal. Please read care guides for gloss here
Our care guides and safety which come with your order when you purchase our wax melts or lipgloss cover everything you need to know about your item.
My discount code didn't work at checkout, why?
Only one discount code can be used at any time. For example, a 20% off discount code cannot be used with our free domestic shipping on £30+ orders.
Are ingredients from your products tested on animals // vegan?
We use suppliers that only stock cruelty free and vegan products. Every single one of our ingredients are sourced carefully, none are tested on animals or ever will be. We do not import any of my ingredients from China as they require animal testing by law.